Common Custom Woodwork Questions
Do I need a PayPal account to pay for my order?
No, you do not need a PayPal account to complete your purchase. PayPal acts as the secure payment processor (merchant) for your transaction. If you don’t have a PayPal account, you can still pay easily using your credit or debit card by selecting the “Pay with Debit or Credit Card” option and checking out as a guest. There’s no requirement to create or log in to a PayPal account.
Q: Do you offer a payment plan?
A: We don't personally offer payment plans but we have a coordinated effort with Paypal in which Paypal does offer various forms of payment including payment in full, Paypal Credit, and an installment plan. Please refer to Paypal's terms to learn more.
Q How long does it take to receive the furniture that I purchased?
Production typically takes between 6 and 10 weeks. Several factors can influence this timing, including supply chain issues and other unforeseen delays (weather, truck issues, etc.)
Because we batch orders by region to optimize delivery routes, customers closer to our workshop may receive their furniture faster, while those farther away might experience slightly longer wait times depending on the shipping schedule.
Please remember that every piece we build is made-to-order, customized to your exact specifications. This level of craftsmanship takes time, but ensures you receive a unique, high-quality piece designed just for you.
Q Is the Butcher Block sealed?
A- All butcher blocks will be sealed and conditioned before hitting the road for delivery. We take a natural approach to sealing it by using food grade beeswax and mineral oils. There is minor care by reapplying more conditioner every few months. We will provide a cheat sheet on how to care for it and also a complimentary bottle of conditioner upon delivery.
Q: I noticed you don’t have any stock photos. Are all of your photos from actual customers?
A: We prefer to show you what units look like when it's actually inside of a home rather than using stock photos. Each and every one of the photos you see are from the thousands and thousands of customers that we have serviced over the years! We pride ourselves on how unique each piece is for each home. Use these photos as inspiration on how you see one of our products fitting nicely into your own home.
Q: Do you have a showroom?
A: Currently, we are solely a manufacturing facility that produces fine furniture direct to consumer. However, we are actively looking into having a separate showroom for customers to see common products.
Q: Is my money safe with you?
A: Of course. We exclusively use Paypal which is considered the world’s safest platform for merchant services.
Q Will the painted wood be rough to the touch?
A- We put our products through a rigorous 3 step sanding process to assist with getting you the smoothest finish possible. It also goes through quality control before getting wrapped up to ensure that it meets our standards.
Q: Is there a difference if I were to order here or on Etsy?
A: Not necessarily. You still receive the same service and product on this site as Etsy but pricing could be slightly skewed due to Etsy’s fees.
Q: Do you offer staining?
A: Staining is only accepted by special request. Contact us for your staining info.
Q: Do you keep anything in stock?
A: From time to time we will build duplicates of another custom order but the majority of what we build is completely custom and made to order specifically for the customer that made the specific purchase. With so many variations to choose from it would take a massive warehouse to keep all of that in stock!
Q: How long have you been in business?
Proud to have been in business since 2012! Here is the link to our origin story. Our Craftsman Story | Wood You Build It
Q: Do you use CNC machines?
A: No. While we aren’t against an actual CNC machine, our business model is one of which actual hands with rolled up sleeves diligently worked on your furniture right from scratch one piece at a time.
Q: Do you really make your own deliveries?
A: We sure do! That is the beauty of ordering from us. You will be getting the full service from a-z. From design all the way to delivery we will be the ones handling your project right from day one. Bear in mind that our evolving delivery footprint is slightly limited but we are actively working with a select handful of independent shippers that journey further than our own personal reach. They are qualified just as much as our drivers to transport and deliver your items safely and securely.
Q: Are you a scam?
A: We are the furthest thing from a scam. We understand that in this day and age that there are bad people out there but we are not those people. We are real people simply trying to provide for our families just like you. We’ve been featured on news programs and publications to name a few. Take a peek at our news page to learn more: News | Wood You Build It
Q: I want to buy a kitchen island with a 36” depth top but I’m afraid it won’t fit through my doorways.
A: Not a worry. We are trained to leave your top detached from the base, set the base into place, then attach the top as necessary once the base of the island is in place. We also show you how this is done so in the event that you move then you will be able to bring the kitchen island with you.
